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Please see our terms of service for details
REFUNDS & 30 DAY MONEY BACK GUARANTEE

Simply Be Hosted offers a 30 day money back guarantee from the date the order was placed, if for any reason we fail to deliver services as described we will refund your payment less domain name & transaction charges which we have incurred on your behalf (*this includes our free domain offer). You will be given full access to your domain and will incur no further charges from us. If you did not receive a free domain or ask us to register one on your behalf then a refund will be issued minus transaction fees of 5%. All refunds are made within 30 days.

CANCELLATION
Simply Be Hosted reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership less domain registration costs. In the event of Simply Be Hosted terminating a customer's account due to a situation beyond Simply Be Hosted control, the customer is not entitled to a refund. In this event Simply Be Hosted will attempt to offer an alternative service at Simply Be Hostedís own sole discretion. Simply Be Hosted does not guarantee that an alternative service will be offered or be available to the customer. If a customer contravenes Simply Be Hosted terms of service a refund will not be issued in the event of a cancellation by Simply Be Hosted and/or the customer. Customers may cancel their account at any time. Fees charged on a prepay basis are none-refundable. All cancellations must be submitted to our sales staff 14 days prior to a new billing period.


PAYMENT POLICIES
All accounts are set up on a prepay basis. Although Simply Be Hosted reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due yearly/monthly following the date the account was established, confirmation of payment will be sent directly to customers via email from our payment processor shortly after the online purchase has been made. Your payment is recurring and you will be billed at the interval you agreed to, if you wish to cancel the billing you may do so 14 days prior to a new billing period.
Any errors regarding payment /billing must be brought to our attention within 30 days of the transaction; There is a £15.00 administrative fee for any charge back placed against us without first trying to resolve the issue through ourselves. Any charge backs or threatened charge backs are grounds for immediate account cancellation.
If any payments are outstanding for more than 30 days then we reserve the right to pass the debt on to VBS Debt Collection Ltd, who will act on our behalf to recover the debt.

DOMAIN REGISTRATION
Domain names will be registered as soon as possible after a hosting account has been created on receipt of cleared payments. There are no guarantees that your domain name will still be available after you purchase your hosting account. in the event of this you will have the option to choose another domain.
You confirm that the domain name registration does not infringe any legal rights of any third party. In addition, you agree not to use your domain name to spam or send unsolicited commercial email (UCE) to other internet users

SPAM
Simplybehosted has a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the Simplybehosted network, by customers or any other users of the Simplybehosted network (including customers' customers); AND/OR over ANY networkó if the message sent advertises or mentions a site hosted on the Simplybehosted server.
We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email, cross-posting messages to a large number of Usenet groups, posting obscene or threatening messages while using or referring to a Simplybehosted email address or web site URL is prohibited. The use of Simplybehosted servers as a mail drop for responses to activities described above is also prohibited.
Malicious or threatening email is also prohibited. We reserve the right to immediately deactivate your use of our service if we discover such activity. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through this Agreement. Anyone using our services for spamming will be immediately subject to a £250 network abuse fee.

ILLEGAL MATERIAL
This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or UK/EU Laws. We do not allow any © works which you do not own the © of.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content.
Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, and password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide; links to or how to information about such material.
Any account found to contain these materials will be terminated with no refunds, we will never allow adult material of any kind on our servers, we reserve the right to deem which is adult material and which is not

RESOURCE USER POLICY
Resources are defined as bandwidth usage and/or processor / memory utilization. We do not offer unlimited bandwidth we do not offer unlimited resources. If we determine that any site on our servers is using too much of the server's processor / memory and therefore abusing the server, we have the right to suspend that domain without any notice. It is then up to you to contact us to get your account activated again. We are quick to suspend any domain that abuses the server's resources due to the shared nature of the server and the negative impact an abusing domain has on other domains on the same server.

Customers are responsible for monitoring of their account resources. Simplybehosted are not responsible for checking your resource usage. You should periodically check your Bandwidth usage, Webspace and mailbox quotas.

We may at our discretion send you emails to inform you of your resource limits being reached, however you should not rely on this method.

Bandwidth: If your account exceeds it's allocated bandwidth, your website will cease to work until you have contacted us to increase your allowance.

Webspace: It is very important that you check how much webspace you have remaining, going over your quota will result in many features such as email not working.

Mailbox quota: When you create a pop3 account you set the quota (20mb as default) If your mailbox becomes full no further email can be delivered.

All resources can be checked from your control panel.



RESELLERS
Resellers must adhere to these terms, customers of resellers must also adhere to these terms. Resellers are not permitted to offer unlimited resources to their clients. Accounts found to be offering unlimited disk space and or bandwidth will be terminated without warning.
Resellers must handle all support issues for their clients, we will however offer support to resellers.
Resellers who fail to meet their monthly payment without a valid reason risk their account and clients accounts being suspended. If a reseller has failed to pay and is deemed as none co-operative or unreachable then we reserve the right to terminate that account and all clients under it, or at our sole discretion offer the reseller clients alternative hosting with ourselves at the rates advertised on our site.
Under no other circumstances will we contact resellerís clients.

SERVER/ACCOUNT USE
Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties or to offer free or paid email forwarding/sub domains to others. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. Simply Be Hosted reserves the right to refuse service and /or access to its servers to anyone. Ubb boards and yabb or any cgi based boards or IRC are not permitted, php such as phpbb and vbulltin boards are accepted
we reserve the right to disable any CGI script that effects normal server operation or service to other customers.

We do not allow mass email marketing sites on our servers. Sites such as "safe lists" are also strictly prohibited. We reserve the right to shutdown such sites, that we consider harmful to the server's performance.

Customers, or any agent acting on their behalf, must be polite and courteous to Simplybehosted's employees at all times. Rude or abusive emails and telephone calls will not be tolerated and will result in the Customer's website(s) being deleted from Simplybehosted's servers and all services of their account terminated.


DISRUPTIONS
you are not permitted to use our services for any activity which affects the ability of other people or systems to use our Services or the Internet. This includes; denial of service; (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. We will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Simplybehosted does not allow the hosting of IRC, IRC Bots, or eggdrops on our network. Customers found hosting this material will be subject to immediate cancellation without refund. Use of our service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of our or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending account is subject to immediate termination.

INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold Simply Be Hosted harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors/attorney's fees asserted against Simply Be Hosted, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Simply Be Hosted against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Simply Be Hosted server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Simply Be Hostedís server.

DISCLAIMER
Simply Be Hosted will not be responsible for any damages your business may suffer. Simply Be Hosted makes no warranties of any kind, expressed or implied for services we provide. Simply Be Hosted disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, none deliveries, wrong delivery, and any and all service interruptions caused by Simply Be Hosted and its employees. Simply Be Hosted reserves the right to revise its policies at any time. Any illegal activity, including adult content, links to adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning. Customers are solely responsible for backing up their data

PRIVACY
We respect your privacy, we do not collect personal or sensitive information on you. We do not sell information to third parties about our customers.
The information that you give to us is never sold, rented or divulged to any third parties except to worldpay who are our secure online credit card processor. worldpay do not divulge customerís details to any other parties except for domain registration purposes.

In the case of uk names your information will also be used to register the domain for you and will also be held by nominet. The type of information that we need from you to process your order is your name, address, phone number & email address, your credit card details will be processed by worldpay via a secure SSL connection.
The information that you give is only used to process your order. Your credit card details are not held on our computers. Once your credit card details have been authorised by the secure server an email notification is sent to us with all the necessary details - excluding your credit card details - for us to complete your order. We keep a copy of these details in our files for accounting & tax purposes.
We will not email you in the future unless you have given us your consent. All data is collected lawfully and in accordance with the Data Protection Act 1998.
Our site uses cookies to log the number of visitors, it does not collect your personal information, cookies are only used to check the performance of our website.


Domain Names


EXPIRATION AND RENEWAL OF SERVICE(S): You acknowledge that it is your responsibility to keep your own records and to maintain your own reminders regarding when your domain name registration or other Services are set to expire. As a convenience to you, and not as a binding commitment, we and/or your Primary Service Provider may notify you via an email message or via your account when renewal fees are due. Should these fees go unpaid, your Services will expire or be cancelled. Payment must be made by credit card or such other method as we may allow or require from time to time. If you select automatic renewal of the Service(s), we may attempt to renew the Service(s) a reasonable time before expiration, provided your credit card or other billing information is available and up to date. You acknowledge that it is your responsibility to keep your billing information up to date and that we are not required to, but that we may, contact you to update this information in the event that an attempted transaction is not processed successfully.

ACCOUNT CONTACT INFORMATION AND DOMAIN NAME WHOIS INFORMATION: As further consideration for the Service(s), you agree to provide certain current, complete and accurate information about you, both with respect to your account information and with respect to the WHOIS information for your domain name(s). You agree to maintain and update this information as needed to keep it current, complete and accurate. With respect to you, the administrative, technical, and billing contacts for your domain name registration(s) and other Service(s), you must submit the following: name, postal address, e-mail address, voice telephone number, and where available, fax number. You agree that the type of information you are required to provide may change change and you understand that, if you do not wish to provide the newly required information, your registration or Service(s) may be suspended or terminated or may not be renewed. All other information which we may request from you at registration is voluntary. However, not providing the requested information may prevent you from obtaining all Service(s) made available to domain name registrants by us. You may also provide information regarding the name-servers assigned to your domain name(s) and, if we are providing name-server services to you, the DNS settings for the domain name. If you do not provide complete name-server information, or if you purchase "Name Only" Services, you agree that we may supply this information (and point your domain name to a website of our choosing) until such time as you elect to supply the name-server information or until such time as you elect to upgrade from "Name Only" Services.


AFTER EXPIRATION OF THE TERM OF A DOMAIN NAME REGISTRATION: After expiration of the term of a domain name registration and before deletion of the domain name by the applicable registry, you acknowledge that we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and you acknowledge that we may either leave your WHOIS information intact or that we may, but only under certain circumstances, change the contact information in the WHOIS output for the expired domain name so that you are no longer the registrant of the expired domain name.

After expiration of the term of a domain name registration, you acknowledge that certain registry administrators may provide procedures or grace periods during which expired domain name registrations may be renewed. You acknowledge that you assume all risks and all consequences if you wait until close to or after the end of a domain name registration term to attempt to renew the registration. You acknowledge that we, for any reason and in our sole discretion, may choose not to participate in a post-expiration renewal of a domain name and that we shall not be liable therefore. You acknowledge that post-expiration renewal or redemption processes, if any, involve additional fees which we and your Primary Service Provider may determine. You acknowledge and agree that expired domain name(s) may be made available to be registered or re-registered to any party at any time.

You agree that after expiration of the term of a domain name registration we may, for a period of 30 days, either i) remove the domain name from the zone of the top-level-domain (meaning that the domain name will no longer resolve), or ii) direct the domain name to name-servers and IP address(es) of website(s) designated by us, including, without limitation, to IP address(es) which host a parking page or a commercial search engine. You agree that either are functionally equivalent to ICANN's or a registry's redemption grace period, which would normally occur after deletion, and that both provide you with enough notice that your name is expired and that you should renew it if you wish to renew it. If we exercise our rights under this provision, and if you do not contact us to pay for and renew the domain name prior to the end of the 30 days, you agree that you have abandoned the domain name.

After this 30 day period, you agree that we may, possibly via a sub-contractor, solicit and provide for a third party to pay to renew the domain name's registration term and to allow such a third party to assume complete control over the domain name as its registrant (a "Post-Expiration Registrant Change", or "PERC"). If we enter into a PERC transaction with such a third party (the "PERC Customer"), we will send an email notification to the email addresses, if any, which were listed for the registrant and the administrative contact(s) for the domain name when it was registered by you (the "PERC Notification"). You acknowledge that you might not receive the PERC Notification and that it is not our obligation to confirm whether or not the PERC Notification was received by you. The previously listed registrant (typically you) may receive a portion of the funds received by us for the PERC as follows: (i) if the domain name was registered directly through us, the previously listed registrant may receive twenty percent (20%) of the Net Proceeds received by us (either directly or from a third party vendor providing services to us) as a result of the PERC; or (ii) if the domain name was registered with us through your Primary Service Provider (such as your website host, for example), the previously listed registrant may receive fifteen percent (15%) of the Net Proceeds received by us as a result of the PERC. You acknowledge and agree that the PERC may be accomplished through an auction involving one or more parties who are interested in the domain name. If it is determined that either the registrant or the administrative contact for the domain name or anyone acting on behalf of such a party participated in the auction, then none of the Net Proceeds will be paid out or if paid out must be returned to us. "Net Proceeds" means the total fees paid to us (either directly or by a third party providing services to us) as a result of the PERC, less registry fees, ICANN fees, taxes, credit card charge-backs, processing and check fees, and other costs or fees associated with the PERC. You agree that we shall have no obligation to make the foregoing payments unless, within ninety (90) days after the date of the PERC Notification, the previously listed registrant provides us with the name, address and other information requested (including, but not limited to, a Form W-9, if applicable) in the PERC Notification. We cannot guarantee, and we make no representation or promise, that any PERC will occur with respect to a domain name registered by you. You understand that, if you do not wish to participate in this process, that you may renew your domain name registration in the available time and that you may arrange for the sale or other disposition of the domain name on your own.

Alternatively, if you do not contact us to renew the domain name registration during the 30 day period described above, and if we are unable or unwilling to arrange a PERC, you agree that we may either (i) delete the domain name at any time thereafter or (ii) that we may pay the registry free or otherwise allow it to continue to be registered with the WHOIS information previously provided by you and pointing to the name-server(s) and IP address(es) designated by us, and that we will not remove it from the TLD zone. In the latter event, the name will be designated as being in the extended redemption grace period ("ERGP"), and you will be allowed to assume, during the first 90 days of the then extant registration term, complete management of the domain name, including the right to control the DNS information, provided that you pay the registration fees for a one-year registration term and your Primary Service Provider's ERGP redemption fee. After the end of the 90-day period, if you do not exercise your rights under this provision, you agree that you have abandoned the domain name, and relinquish all rights and control over the domain name, and that you are no longer the registrant of the domain name, and that we may list ourselves or another party as the registrant of the domain name in the WHOIS. If we exercise our rights under this provision and you do not wish to be listed as the registrant and you wish to forego your option under this provision to pay to renew the domain name registration for the then-current registration term, you may notify us before the end of the 90-day period and request that we remove your information from the WHOIS record for the domain name, in which case we, or a third party we designate, will be listed as the registrant, and in which case you relinquish all rights and control over the domain name, and in which case we may i) continue to point the domain name to IP address(es) designated by us, or ii) we may delete the domain name.

LIMITATION OF LIABILITY:

YOU AGREE THAT WE WILL NOT BE LIABLE FOR ANY (1) SUSPENSION OR LOSS OF THE SERVICE(S), INCLUDING, WITHOUT LIMITATION, DOMAIN NAME REGISTRATION SERVICES, (2) USE OF THE SERVICE(S), INCLUDING, WITHOUT LIMITATION DOMAIN NAME REGISTRATION SERVICES, (3) INTERRUPTION OF OUR SERVICES OR INTERRUPTION OF YOUR BUSINESS, (4) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO OUR WEB SITE(S) OR SERVICE(S) OR DELAYS OR ACCESS INTERRUPTIONS YOU EXPERIENCE IN RELATION TO A DOMAIN NAME REGISTERED WITH US; (5) LOSS OR LIABILITY RESULTING FROM ACTS OF OR EVENTS BEYOND OUR CONTROL (6) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (7) THE PROCESSING OF AN APPLICATION FOR A DOMAIN NAME REGISTRATION; (8) LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD; OR (9) APPLICATION OF THE DISPUTE POLICY. SIMPLYBEHOSTED ALSO WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU FOR REGISTRATION OF THE DOMAIN NAME, BUT IN NO EVENT GREATER THAN FOUR HUNDRED DOLLARS ($400.00). BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

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